Frequently Asked Questions
Q. What is the minimum stay?
A. Our vacation villas on St Croix require a minimum 7-night stay.
Q. How many guests can stay at a villa?
A. 2 guests per bedroom
Q. Are children allowed?
A. Each Villa has different rules for children. Please ask.
Q. Are other rooms or guest houses rented out during my stay?
A. No, we rent to just one group of guests at a time.
Q. Do I need to bring sheets and towels?
A. All our villas are fully furnished including sheets, towels, paper products, bath and laundry soap.
Q. Do you accept credit cards?
A. Yes, we accept Visa, MasterCard through PayPal only. A surcharge of 3.5% applies for credit cards.
Q. Are there additional sleeping arrangements?
A. Some Villas have sleeper sofas or allow us to install a roll-away cot. Please ask.
Q. What is your policy for hurricanes, payments, and cancellations?
A. Please see our Terms and Conditions.
Q. Is there any crime on St. Croix?
A. There is some crime, mostly opportunistic. Don’t leave your valuables in a car or unattended on a beach, and visit remote beaches and remote areas only as a group, and you should be fine.
Q. Should I bring my cell phone? Will it work?
A. While most of our villas have landlines, here in the islands service can be spotty at best due to weather, the elements and outdated equipment. We strongly recommend that you travel with a mobile phone. The major cell phone carriers on St Croix are AT&T and Sprint. You should not incur roaming charges from those providers. You will need to check with your cell phone provider prior to your departure to inquire if you about roaming charges (including AT&T and Sprint). If AT&T or Sprint is not your provider, a “GO” phone can be purchased before you leave and work well here.
Q. Is there Internet access at the villas?
A. Yes, there is unlimited Wi-Fi Internet access at most Villas. Bring your own laptop or mobile device.
Q. What happens when I arrive at the airport?
A. We will be at the airport waiting for you; we’ll have a sign with your name. You will pick up your luggage and car then follow us to your villa. If you have any problems that cause flight changes, please try to let us know. Call our Greeter Team Leader, Inderia, to advise her of any arrival changes en route.
Office: 340-718-0361 Weekdays
Inderia (Greeter Team Leader): 340-201-5234
Q. What about a rental car?
A. You will need to rent a car while staying on St. Croix. Choose from Hertz, Avis, Budget, or Centerline Car Rentals.
Q. Can you provision my Villa for my arrival?
A. After you’ve packed up and spent the day traveling, the last thing you should have to worry about is grocery shopping! That’s why Vacation St. Croix offers its clients this convenient service. Simply download the Vacation St Croix Provisioning Form we’ve provided for you, and fax or email it back to us. We will make sure your villa is stocked with the items you want so when you arrive everything is waiting for you.
Q. What is there to do on St. Croix?
A. Spend a day sailing or snorkeling at Buck Island, do some scuba diving, get a massage at your villa, take a guided island tour, horseback ride through the rain forest, hike, dine out at one of our award-winning restaurants, or even get married! St. Croix has much to offer, both in and out of the water. For more information, including an extensive dining guide, visit My-StCroix.com
Q. What if I want to meet with a Realtor?
A. So many of our guests fall in love with St. Croix and decide they want to own property here. Whether you want to purchase an existing home or the perfect piece of land to design and build you dream house, we are happy to recommend a knowledgeable and professional Realtor to provide you with information and assistance.
Q. May I tip the staff?
A. Guests often ask whether it’s appropriate to tip Vacation St. Croix staff. Tipping is always discretionary and should be based on the quality of service received. Our staff is always pleased to be recognized for doing a good job and making a guest’s arrival or stay more pleasant. As a guideline, here are some suggested gratuity amounts:
- Greeters: $25 and up
- Housekeepers: $10 per person per week
- Caretakers: $25 and up
If there’s anything else you need, please don’t hesitate to contact us! If for some reason you cannot open the documents provided, please let us know so we can email or fax them to you!